Stansted Airport has been named one of the worst in the world coming second from last in a global league table.
Only Kuwait International was considered a bigger flop in a damning report that saw three UK airports languish in the bottom ten.
Stansted was found to have terrible time-keeping for takeoffs and landings and had a poor Twitter rating from passengers.
It also managed just six out of ten for quality of service.
Manchester and Edinburgh joined Stansted at the foot of the table and Gatwick was also amongst the 20 worst in the world.
Britain’s premier airport Heathrow was the nation’s top performer but still only managed to come 81st out of 141 airports in an annual list compiled by website AirHelp.
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Passengers rated Stansted poorly on Twitter (Image: PA)READ MORE
Qatar’s Hamad International Airport, Doha was crowned the best in the world for flights leaving and arriving on time and top notch customer service with Athens second and Tokyo third.
AirHelp boss Henrik Zillmer said: “The UK is enviably positioned when it comes to physical movement of people globally, but this report needs to serve as a wake-up call when it comes to actual performance.
“Passengers are clearly not happy and while it will be a challenge to address the issues highlighted in this report, it is also an opportunity to halt the decline in performance and provide consumers with a better experience.”
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The UK also lagged behind the rest of the world when it came to airline rankings (Image: Getty)
And the UK also lagged behind the rest of the world when it came to airline rankings as no-frills carrier easyJet was in the worst ten along with budget Irish firm Ryanair while Jet2 was just outside at number 11.
Iceland’s Wow Air was named the worst out of 72 airlines for time-keeping, quality of service, and dealing with compensation claims.
Virgin flew the flag for the UK with a top ten position while national carrier British Airways hovered outside the top 20 at 21, eight places below Hungary’s budget airline Wizz Air and seven below British minnow Flybe.
Qatar made it two wins in a row after scooping the best airline in the world title too.
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Edinburgh was the eighth worst (Image: PA)READ MORE
Mr Zillmer said: “The 2018 AirHelp score shows that as competition stiffens between airlines, those that put passengers first will come out the winners in the long run.
“For too long airlines have focused on cutting corners and costs without regard to the people they serve. We’re thrilled to see a positive shift in many airlines who are now putting passengers first, and when things do go wrong these airlines are holding themselves accountable by executing the rightfully owed claims quickly and without hassle.”
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Manchester was the sixth worst (Image: Getty)
Stansted hit back and said it was London’s fastest growing airport.
In a statement it added: “We will serve 29 million passengers this year and are investing significant sums of money to ensure that our passengers are provided with the high levels of customer experience that they are entitled to.”
Top ten airports
- Hamad International, Doha
- Athens International
- Tokyo Haneda International
- Cologne Bonn
- Singapore Changi
- Nagoya Chubu Centrair, Japan
- Viracopos International, Sao Paulo, Brazil
- Amman Queen Alia, Jordan
- Guararapes-Gilberto Freyre. Recife, Brazil
- Quito International, Ecuador
Ten worst airports
- Kuwait International
- London Stansted
- Lyon-St-Exupery, France
- Paris Orly
- Stockholm Bromma
- Boryspil International, Ukraine
- Bordeaux Merignac
Top ten airlines
- Qatar Airways
- Etihad Airways
- Singapore Airlines
- South African Airways
- Austrian Airlines
- Aegean Airlines
- Air Malta
- Virgin Atlantic
Ten worst airlines
- Wow Air, Iceland
- Royal Jordanian Airlines
- Pakistan International Airlines
- Air Mauritius
- Korean Air
- Iberia, Spain
- Aerolineas Argentinas
- Jet Airways, India
Stansted named second worst airport in the world - with two more from UK in bottom 10Only Kuwait International was a bigger flop after Stanstead was found to have terrible time-keeping for takeoffs and landings and had a poor Twitter rating from passengers Stansted Airport was found to be the second worst airport in the world Stansted Airport has been named one of the worst in the world coming second from last in a global league table. Only Kuwait International was considered a bigger flop in a damning report that saw three UK airports languish in the bottom ten. Stansted was found to have terrible time-keeping for takeoffs and landings and had a poor Twitter rating from passengers. It also managed just six out of ten for quality of service.