Easyjet is the worst British airline, according to a damning study of the world’s best and worst carriers and airports. The budget chain was ranked 69th out of 72 with only one British firm cracking the top ten. The study by flight compensation company AirHelp painted an appalling picture of the British aviation industry across the board. 'Milky Bar kid' jailed for robbery died after leaving prison where he got hooked on Spice Stansted Airport was the second worst in the world with flagship Heathrow coming in at a paltry 80th. The survey offered good news for Qatar Airways who came out on top despite their CEO being under fire this week for making sexist remarks. They were followed by Lufthansa and Etihad Airways after being ranked for timing, quality of service and how long it took to process a complaint claim. Virgin was the best performing British airline (Picture: Wire Image) The best British airline was Virgin Atlantic in 10th place ahead of Flybe in 14th, British Airways in 21st and Thomas Cook in 51st. Easyjet was ranked the worst British airline, according to the survey in 69th out of 72nd place. They were joined at the bottom of the league table by Jet2.com in 61st place. Irish carrier Ryanair came in 67th place. Ten Best Airlines 1. Qatar Airways 2. Lufthansa 3. Etihad Airways 4. Singapore Airlines 5. South African Airways 6. Austrian Airlines 7. Aegean Airlines 8. Qantas 9. Air Malta 10. Virgin Atlantic A total of 141 airports were ranked for timing, quality of service and passenger sentiment. Hamad International Airport in Doha came out on top, followed by Athens International in second place and Tokyo’s Haneda in third. Britain has four airports in the bottom 20 and all were ranked in the bottom half of the international league table. Ten Worst Airlines 63. Jet Airways 64. Aerolineas 65. Iberia 66. Korean Air 67. Ryanair 68. Air Mauritius 69. Easyjet 70. Pakistan International Airlines 71. Royal Jordanian Airlines 72. WOW Air Bad service reviews on Twitter have been blamed for the poor showing. The study placed Heathrow at 80th, Birmingham 96th, Bristol 99th and London City 112nd. Gatwick only managed to place 123rd with Edinburgh at 134th, Manchester 136th and Stansted 140th. Passenger dissatisfaction on Twitter was one reason why Stansted performed so badly (Picture: Reuters) AirHelp CEO and co-founder Henrik Zillmer said: ‘For some time now UK airports have seemingly been in the news for all the wrong reasons and that has been realised in this data. ‘The UK is enviably positioned when it comes to physical movement of people globally, but this report needs to serve as a wake-up call when it comes to actual performance. ‘Passengers are clearly not happy and while it will be a challenge to address the issues highlighted in this report, it is also an opportunity to halt the decline in performance and provide consumers with a better experience.’ Ten Best Airports 1. Hamad International Airport. Doha, Qatar 2. Athens International Airport. Athens, Greece 3. Haneda Airport. Tokyo, Japan 4. Cologne Bonn Airport. Cologne/Bonn, Germany 5. Singapore Changi Airport. Singapore 6. Chubu Centrair International Airport. Nagoya, Japan 7. Viracopos International Airport. Campinas, Brazil 8. Amman Queen Alia International Airport. Amman, Jordan 9. Recife/Guararapes–Gilberto Freyre International Airport. Recife, Brazil 10. Mariscal Sucre International Airport. Quito, Ecuador Understandably both airlines and airports were skeptical of the findings of the study noting that not all service providers were even given a ranking. A spokesperson for Easyjet said: ‘We absolutely do not recognise these findings. ‘EasyJet takes its responsibilities under Regulation (EC) No 261/2004 extremely seriously and will always pay compensation when it is due.

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