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Rant & Rave in Raconteur

'Human' bots are chatting up customers

Some software works by using natural language processing to enable computers to understand words and meaning accurately in real time....…

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unknownx500

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Rant & Rave in CallCentre.co.uk

What can we expect from 2016 in the Customer Service sector?

Dennis Fois, CEO of customer engagement specialists Rant & Rave, discusses his thoughts on how companies should try to improve operations...…

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unknownx500

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